Exchange & Return Policy
Last Updated: July 2026
At Borong Minimart, we strive to provide only authentic, high-quality products. If there is an issue with your order, we’re here to help.
Returns & Exchanges
We accept returns or exchanges only under the following circumstances:
- You received the wrong item.
- The item is damaged during delivery.
- The item is defective or unusable.
- The item has expired upon delivery.
- Your order is incomplete due to our packing error.
Please notify us within 24 hours of receiving your order.
Non-Returnable Items
For hygiene and food safety reasons, we are unable to accept returns or exchanges for:
- Change of mind.
- Opened or used products.
- Fresh, frozen, chilled or perishable products.
- Products damaged due to improper storage after delivery.
- Clearance or promotional items (unless defective).
How to Request a Return
Please contact us with:
- Order Number
- Full Name
- Contact Number
- Photos of the affected product
- Photos of the parcel (if applicable)
- A brief description of the issue
Email: sales@borongminimart.com.my
Refunds
Once your request has been reviewed and approved, refunds will be processed to your original payment method where possible.
Please allow 5–10 business days for the refund to be reflected, depending on your bank or payment provider.
Exchanges
If an exchange is approved, we will:
- Send a replacement item (subject to stock availability); or
- Offer a refund if a replacement is unavailable.
Order Cancellation
Orders may only be cancelled before they have been packed or dispatched.
Once an order has been shipped, it can no longer be cancelled.
Contact Us
If you have any questions regarding your order, please contact us.
Email: sales@borongminimart.com.my